Comment ouvrir un ticket Freshservice
Freshservice is a cloud-based IT service management (ITSM) software that allows businesses to streamline their IT operations. One of the key features of Freshservice is the ability to open a ticket, which allows users to report issues or request assistance from the IT team. In this article, we will guide you through the process of opening a ticket in Freshservice.
Step 1: Log in to Freshservice
To open a ticket in Freshservice, you must first log in to your account. If you do not have an account, you will need to create one before you can proceed. Once you have logged in, you will be taken to the Freshservice dashboard.
Step 2: Click on "New Ticket"
To open a new ticket, click on the "New Ticket" button located in the top right corner of the dashboard. This will take you to the ticket creation page.
Step 3: Fill in the Ticket Details
On the ticket creation page, you will need to fill in the details of your issue or request. The following information is required:
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Subject: A brief description of the issue or request.
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Description: A detailed explanation of the issue or request.
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Priority: The level of urgency of the issue or request.
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Category: The category that best describes the issue or request.
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Attachments: Any relevant files or screenshots that can help the IT team understand the issue or request.
Once you have filled in all the required information, click on the "Create" button to submit the ticket.
Step 4: Track Your Ticket
After you have submitted your ticket, you can track its progress by clicking on the "Tickets" tab located in the top navigation bar. This will take you to the ticket list page, where you can view the status of your ticket.
Conclusion
Opening a ticket in Freshservice is a simple process that can help you get the assistance you need from your IT team. By following the steps outlined in this article, you can quickly and easily report issues or request assistance in Freshservice.